Wednesday, October 20, 2004

Latte Sipping Computer Update 

Well, the friendly woman from Dell never did call me back at 2:00 yesterday afternoon. I gave her until 2:30, then placed another call.

This new friendly woman didn't make me repeat the various tasks of taking parts off the computer and trying to start it after holding the power button down for 20 seconds while tapping my heels three times and doing the hokey pokey. I described the problems (won't boot, monitor doesn't display but does flash white light, adapter light goes out as soon as I plug it into the computer), and she said it sounds like a multiple component problem, so it has to go to Dell for repairs.

The good news is that all parties involved feel strongly that the hard drive is fine, so the Dell woman had me remove it and keep it here. I can then reinstall it into my repaired or replacement notebook, which should be back late next week.

Posted by Beth Henderson at 11:33 AM